Frequently Asked Questions
Find answers to common questions about SIL Match, our services, and how we help NDIS participants find the perfect home-sharing solutions.
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General Questions
Everything you need to know about SIL Match and how we work
SIL Match is Australia's leading platform connecting NDIS participants with compatible housemates and suitable Supported Independent Living (SIL) arrangements. We use advanced matching algorithms to help you find people who share your lifestyle, interests, and support needs.
Our process is simple: create a profile, specify your preferences, browse compatible matches, and connect safely through our secure messaging system before making any living arrangements.
SIL Match is designed for:
- NDIS Participants - Looking for compatible housemates and suitable accommodation
- Support Coordinators - Helping participants find the right living arrangements
- SIL/SDA Providers - Connecting with participants and filling vacancies
- Families and Guardians - Supporting loved ones in finding safe, suitable housing
Absolutely. Your safety and privacy are our top priorities:
- Profile Verification - All profiles are verified before going live
- Secure Messaging - Private communication system with no external access
- Privacy Controls - You control what information is shared and when
- Dedicated Support - Our team is always available to help with any concerns
- Data Protection - All personal information is encrypted and securely stored
SIL (Supported Independent Living)
The support you need to help you live independently in your own home. This could include assistance with daily activities, personal care, and community participation.
SDA (Specialist Disability Accommodation)
Specialised housing designed for people with significant functional impairment or very high support needs. SDA properties have specific accessibility features and modifications.
No, SIL Match is a matching service only. We focus exclusively on connecting you with:
- Compatible housemates who share your lifestyle and support needs
- Suitable accommodation options that meet your accessibility requirements
- Verified providers and support coordinators in your area
We don't provide SIL supports directly, but we help you find the right people and places to receive those supports.
NDIS Participants
FREE
Complete access to all matching features
Support Coordinators
FREE
Manage multiple participant profiles
Providers
From $199/mo+ GST
Affordable plans with enhanced features
Getting Started is Easy:
- Sign Up - Choose your role (Participant, Coordinator, or Provider)
- Create Profile - Tell us about your needs, preferences, and goals
- Browse Matches - Explore compatible housemates and accommodation
- Connect Safely - Use our secure messaging to get to know potential matches
- Make Decisions - Choose the right living arrangement for you
Profiles are designed to protect privacy while still providing enough detail to find a good match.
When viewing or matching with a profile, you will see:
- A unique code name, for example YZ67
- General location, such as suburb or region
- Support needs and living requirements
- Interests, preferences, and lifestyle details
You will not see identifying information such as full name, exact address, or contact details.
Personal details are only shared later, with consent, if both parties choose to move forward.
No. You do not need to include identifying details such as full name, exact address, or contact information when creating a profile.
You can share general, de-identified information instead. For example:
- Year of birth instead of full birth date
- Suburb or region instead of full address
- Support needs and preferences without personal identifiers
This allows you to explore suitable matches while protecting privacy.
If you decide to move forward with a match, personal details can be shared later with consent and in a controlled way.
SIL Match is a matching and referral platform, not a registered NDIS provider. We do not deliver supports directly. However, all providers listed on our platform are encouraged to hold current NDIS registration. We recommend participants and coordinators verify provider registration through the NDIS Provider Register before making any commitments.
For NDIS Participants
Questions specifically about using SIL Match as a participant
Absolutely! SIL Match is perfect for finding housemates to fill rooms in your existing home. Whether you have:
- A spare room in your current home
- A shared house looking for new housemates
- A group home with vacancies
- An SDA property needing compatible residents
Our platform helps you find people who will fit well with your lifestyle and support needs.
Our advanced matching system considers multiple factors to find compatible housemates:
Support Needs Matching:
- Similar support requirements
- Compatible care schedules
- Shared support workers
- Complementary assistance needs
Lifestyle Matching:
- Daily routines and schedules
- Interests and hobbies
- Social preferences
- Household responsibilities
A complete profile helps us find better matches. Include:
Essential Information:
- Your interests and hobbies
- Daily routine and schedule
- Support needs and preferences
- Living preferences (quiet, social, etc.)
- Household responsibilities you can manage
Optional Details:
- Pet preferences
- Transportation needs
- Community activities you enjoy
- Communication preferences
- Goals for independent living
Take your time to get to know potential housemates:
1. Review Their Profile
Look for shared interests, compatible routines, and similar support needs.
2. Use Secure Messaging
Ask questions about their lifestyle, preferences, and what they're looking for in a housemate.
3. Consider Compatibility
Think about whether your daily routines, support needs, and living preferences align.
4. Take Your Time
Don't rush into decisions. It's important to feel comfortable and confident about your choice.
Yes! SIL Match is designed to support collaborative decision-making:
Support Coordinators:
- Can create and manage profiles for participants
- Help with profile setup and preferences
- Assist with matching and communication
- Provide guidance throughout the process
Family Members:
- Can help review potential matches
- Assist with profile creation
- Provide input on compatibility
- Support decision-making process
Remember: The final decision about living arrangements should always be yours, with support from your trusted network.
For Support Coordinators
How SIL Match helps you support your participants
Yes! As a Support Coordinator, you can:
- Create Multiple Profiles - Manage profiles for all participants you support
- Set Preferences - Define their needs, interests, and living preferences
- Browse Matches - Find compatible housemates and accommodation options
- Facilitate Communication - Help participants connect safely with potential matches
- Track Progress - Monitor matching activities and outcomes
SIL Match streamlines your workflow by:
Efficiency Benefits:
- Centralised search across multiple providers
- Automated matching based on compatibility
- Secure communication platform
- Documentation and tracking tools
Time Savings:
- No more cold-calling providers
- Pre-screened compatible matches
- Reduced administrative overhead
- Faster decision-making process
Include comprehensive information to ensure better matches:
Support Needs
Level of assistance required, support worker preferences, medical needs, and daily care requirements.
Lifestyle Preferences
Daily routines, social preferences, interests, hobbies, and communication styles.
Living Requirements
Accessibility needs, location preferences, transport requirements, and accommodation type.
For SIL/SDA Providers
How SIL Match helps you connect with participants
SIL Match helps you find compatible participants through:
Matching Features:
- Upload depersonalised participant details
- Connect with compatible participants
- List properties for public viewing (Premium)
- Receive enquiries from interested parties
Network Benefits:
- Access to Support Coordinators
- Connection with other providers
- Verified participant profiles
- Secure communication platform
Yes, you can see relevant information to help determine compatibility:
Available Information:
- Support needs and preferences
- Lifestyle and interests
- Daily routines and schedules
- Communication preferences
- Living requirements
Privacy Protected:
Personal identifying information (name, address, contact details) remains private until you choose to connect directly.
Starter Plan
$199/mo+ GST
- • Up to 3 participant profiles
- • Matching filters
- • Email support
Growth Plan
$399/mo+ GST
- • 4-10 participant profiles
- • Matching filters
- • Email support
- • Early access to feature updates
Premium Plan
$599/mo+ GST
- • 11-20 participant profiles
- • Matching filters
- • Dedicated support
- • Up to 10 property listings
- • Email support
Yes, you have complete flexibility:
Cancellation Policy:
- Cancel anytime with no penalties
- Access continues until end of billing period
- No long-term contracts required
- Easy cancellation through your dashboard
Need Help?
Our support team is here to help with any questions about your plan or billing.
Contact SupportYour profile allowance refreshes every month and you can add in new profiles at this stage. We recommend adding 1 profile per house, even if you have more participants living in a house, to ensure you can maximise your plan.
We can customise a plan to suit your needs. Feel free to reach out to us and we will get in touch to discuss options.
Need Help?
Our support team is here to help with any questions about your plan or billing.
Contact SupportStill Have Questions?
Our support team is here to help you get the most out of SIL Match